Privacy Policy

At Teadiqo, protecting your privacy and the security of your data is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI CRM platform, visit our website, or interact with our services. Please read this policy carefully. By using Teadiqo, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide, improve, and secure our AI CRM services. This includes personal information you provide directly, such as your name, email address, phone number, company details, and billing information when you create an account. We also collect customer data that you upload to the platform, including contact lists, communication history, and sales pipeline information. Additionally, we automatically collect usage data, device information, IP addresses, browser types, and interaction logs to optimize platform performance and security.

2. How We Use Your Information

Teadiqo uses collected information for the following purposes: to provide, maintain, and improve our AI CRM platform; to train and enhance our artificial intelligence models (using aggregated and anonymized data only); to personalize your experience and deliver relevant insights; to process transactions and manage your account; to communicate with you about updates, security alerts, and support requests; to analyze usage patterns and optimize platform performance; to detect, prevent, and address technical issues or security breaches; and to comply with legal obligations.

3. AI Data Processing

Our AI CRM leverages machine learning algorithms to analyze customer data, predict sales outcomes, automate routine tasks, and provide actionable recommendations. Teadiqo processes your business data solely to deliver these intelligent features. We do not use your private customer data to train models for competing products or share your data with third parties for their AI development. All AI processing occurs within our secure infrastructure, and we implement strict data minimization principles. You retain full ownership of your data, and our AI outputs are generated exclusively for your internal business use.

4. Data Sharing and Disclosure

Teadiqo does not sell, rent, or trade your personal information or customer data to third parties. We may share your information only in the following limited circumstances: with your explicit consent; with trusted service providers who assist us in operating our platform (subject to strict confidentiality agreements); to comply with legal processes, court orders, or government regulations; to protect the rights, property, or safety of Teadiqo, our users, or the public; in connection with a merger, acquisition, or sale of assets (we will notify you of any such change). All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

5. Data Security

We implement enterprise-grade security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include end-to-end encryption for data in transit and at rest, role-based access controls, regular security audits, intrusion detection systems, and employee security training. Despite our best efforts, no method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Data Retention

Teadiqo retains your personal information and customer data for as long as your account is active or as needed to provide you with our services. We may also retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes. When you terminate your account, we will delete or anonymize your data within a reasonable timeframe unless legal retention requirements apply. You may request data deletion at any time by contacting our support team.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include accessing, correcting, or deleting your data; restricting or objecting to certain processing activities; requesting data portability; withdrawing consent where applicable; and lodging a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided below. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and remember your preferences. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences, but disabling certain cookies may affect platform functionality. For detailed information about our cookie practices, please review our separate Cookies Policy available on our website.

9. International Data Transfers

Teadiqo operates primarily from the United States. If you are accessing our platform from outside the United States, your information may be transferred to, stored, and processed in the United States. By using Teadiqo, you consent to this transfer. We implement appropriate safeguards, including standard contractual clauses where required, to ensure adequate protection for your data in accordance with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for or directed at individuals under the age of 18. Teadiqo does not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete that information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of Teadiqo after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Thank you for trusting Teadiqo with your business data. We are dedicated to maintaining your privacy and protecting your information with the highest standards of care.